Online Permit to Operate System
Online Permit to Operate System
Frequently Asked Questions for the Online PTO System (OPTO)
Lift and Escalator Owner
How do I log in to OPTO?
How can I make payment for PTO fees?
Can I change my lift service contractors after making payment?
How do I change lift ownership?
Will BCA notify me when PTO is about to expire?
My lift is not in use, do I have to apply PTO/ notify BCA?
How do I activate/suspend/decommission my lift?
Where do I display the PTO?
Lift and Escalator Service Contractor
Can I make changes to the inspection dates and other details after submitting the PTO application?
Can I pay for the application fees on behalf of the lift owners?
Specialist Professional Engineer
If the inspection dates and other details listed in OPTO are incorrect/do not tally, can we choose not to certify the lifts?
1. How do I log in to OPTO?
New owners can create an account, upon which the system will automatically generate a User ID and Password which will be sent to their email address.
Existing owners can login using their existing User ID/Password which is sent to their registered email when they first registered.
To retrieve lost password, lift owners can use the “forgot password” button on the login page. The system will send the existing User ID/Password to their registered email.
2. How can I make payment for PTO fees?
The 3 ways to make payment for PTO fees are:
1. E-Payment: Electronic payment by either Internet Banking (iBanking) or Visa/Master Card.
3. Personally at BCA service counters.
3. Can I change my lift service contractors after making payment?
Yes, the owners can change the lift service contractors as long as the lift service contractor has not submitted in the inspection details.
4. How do I change lift ownership?
Lift owners can change the lift ownership in the OPTO portal though the function “Change In OwnerShip Lift” in OPTO
5. Will BCA notify me when PTO is about to expire?
BCA will send a reminder to the lift owners registered email before the PTO expires. However, lift owners need not wait for the reminder email and can renew PTO through the OPTO portal at any time.
6. My lift is not in use, do I have to apply PTO/ notify BCA?
A PTO is not required for lifts that are not in use. Lift owners need to inform BCA when a lift has been Suspended or Decommissioned for it to reflect in the OPTO system. The owner of the Suspended or Decommissioned can login to OPTO and notify BCA through the “suspend/terminate lift” function.
7. How do I activate/suspend/decommission my lift?
The owner of the Suspended or Decommissioned can login to OPTO and notify BCA through the “suspend/terminate lift” function.
8. Where do I display the PTO?
The PTO is to be displayed prominently inside the lift car at all times. For escalator, the PTOs should be displayed near to the escalator top or bottom landing.
1. Can I make changes to the inspection dates and other details after submitting the PTO application?
Yes, you can make changes to the inspection details if the Specialist Professional Engineer has not certify the inspection details yet (i.e. application stage is still at examiner).
To make changes, simply log-in to the e-Lift Permit To Operate System, click View for the particular PTO application and fill in the details of the lift again.
In cases where the Specialist Professional Engineer has certified the inspection details, lift service contractors need to write to BCA via firstname.lastname@example.org.
It is advisable for all users to double check all inspection details before submission.
2. Can I pay for the application fees on behalf of the lift owners?
Yes, it is possible for lift service contractors to pay the application fees on the owners’ behalf. However, e-Payment is not available for lift service contractors in OPTO. The lift service contractors have to make their way down to BCA Counters for a Walk-in Payment using the transaction reference number issued by OPTO when owner selects “pay later” at the payment stage.
Specialist Professional Engineers' Module
1. If the inspection dates and other details listed in the e-Lift Permit To Operate System are incorrect/do not tally, can we choose not to certify the lifts?
Yes. If the information does not tally, it is likely that the lift service contractor has made a mistake in the PTO application process. To divert the case back to the lift service contractor, [Disagree] with the declaration and a text box will appear. Enter the reason for disapproval of inspection (i.e. Lift service contractor has assigned the wrong date for inspection) and click on [Update] followed by [Submit] to complete the application.
After successful submission, the application status for the PTO will be ‘Contractor (AE Rejected)’.
by Building & Construction Authority, Government of Singapore.